Vani AI Receptionist: your business, always ready to answer

Industries

• Clinics & Healthcare: Book and reschedule appointments, answer insurance questions, send prescription refill reminders and triage urgency.
• Education & Coaching: Answer admissions enquiries, share course details and fee structures, and follow up with prospective students.
• Gyms & Fitness Studios: Handle membership enquiries, class schedules, trial bookings and renewal reminders — even outside staffed hours.
• Restaurants & Cafes: Take reservations, answer menu and allergen questions, handle takeout orders and manage waitlist calls.
• Retail & E-Commerce: Handle order status calls, returns and exchanges, product availability checks and shipping questions.
• And Many More: Built for real estate, legal and accounting firms, hotels, automotive dealerships, home services and other appointment- or enquiry-driven businesses.

Features

• Inbound Calls: Answer every call automatically, 24/7; Handle FAQs in Hindi, English or Hinglish; Capture enquiries and customer details; Transfer to a human when needed
• Outbound Calls: Lead follow-ups and callbacks; Appointment and payment reminders; Membership and subscription renewals; Re-engagement for inactive customers
• Lead Management: Auto-capture name, phone and intent; Tag call outcomes (interested, booked, transferred); Track follow-up status per lead; Export leads to your CRM or spreadsheet
• Hindi + English + Hinglish: Your customers speak the way they are comfortable. The AI receptionist handles natural multilingual conversations — customers can switch languages mid-call and the agent follows seamlessly. Optimised for Indian accents and conversational patterns.
• Human Handoff: Not every call should stay with AI. When a customer asks to speak with a person, or when your escalation rules are triggered, the call transfers to your team member instantly. No dead ends.
• One Dashboard: Calls, recordings, transcripts, customer data, leads, outcomes, usage and billing — all visible in one place. No switching between tools. Set monthly minute limits and budget controls to keep costs predictable.

Vani AI receptionist vs a human receptionist

• Monthly cost — Human: ₹12,000–18,000 salary. Vani: ₹1,999/month.
• Availability — Human: 8–10 hours/day, weekdays. Vani: 24/7, every day including holidays.
• Languages — Human: 1–2 languages. Vani: Hindi, English, Hinglish — switches mid-call.
• Missed calls — Human: Common during breaks, busy hours. Vani: Zero — every call is answered.
• Lead capture — Human: Manual notes, often incomplete. Vani: Auto-captured: name, phone, intent, outcome.
• Concurrent calls — Human: 1 call at a time. Vani: Up to 5 calls simultaneously.
• Follow-up calls — Human: Manually scheduled, often forgotten. Vani: Automated outbound campaigns.
• Scaling — Human: Hire another person. Vani: Add more agents instantly.

Why Vani

• Not a developer toolkit: Unlike Twilio + OpenAI or other API-based setups, Vani is a complete product. Telephony, AI, dashboard and lead management are all included. No engineering team required.
• Not just an IVR: Traditional IVR systems play pre-recorded menus. Vani has real conversations — understanding intent, answering questions, and capturing information just like a trained receptionist.
• Built for Indian businesses: Hindi, Hinglish, Indian English accents, INR pricing, Indian phone numbers, and support that understands local business workflows. Not a Western product localised as an afterthought.
• Zero missed calls: Your AI receptionist answers every call, 24 hours a day, 7 days a week, including holidays and weekends. No lunch breaks, no sick days, no missed calls during busy hours.

Setup in three steps

• Add your information: Services, prices, FAQs, hours, policies and custom instructions. Paste from your website or type it in — no coding needed.
• Configure: Set voice, language, call behaviour, transfer rules and business-specific logic. Set monthly minute limits to control costs.
• Go live: Start handling inbound calls on your business number. Enable outbound workflows when you are ready. Go live in days, not months.

Vani pricing

• Starter: Free — 50 minutes of calls, 1 voice agent, basic call analytics, email support.
• Pro: ₹1,999/month — 400 minutes, 5 voice agents, ₹5/min overage, analytics and transcripts, CRM integrations, priority support. Telephony, STT, LLM and TTS included; no setup fee.
• Enterprise: Custom pricing — unlimited minutes and agents, custom integrations, dedicated account manager, SLA.

Frequently asked questions

After the 400 included minutes, what is the exact per-minute overage price?

Every additional minute beyond 400 is charged at ₹5/min. This is the same all-inclusive rate — telephony, STT, LLM, TTS and platform fees are all bundled in. No surprise line items.

Does the per-minute price include telephony, STT, LLM, TTS, and all other charges?

Yes. The ₹5/min rate covers everything end-to-end: phone call routing, speech-to-text, AI processing, text-to-speech, and platform access. There are no separate charges for any of these.

How many simultaneous calls can the 5 agents handle?

Each agent handles one call at a time, so on the Pro plan you can have up to 5 concurrent calls running simultaneously. If you need more concurrency, the Enterprise plan supports unlimited agents.

Are there any setup, phone-number, integration, or other hidden fees?

No. Setup is free, a phone number is included with the plan, and all standard integrations are available at no extra cost. The only variable charge is per-minute overage beyond 400 minutes.

Are the 5 voice agents included permanently in the ₹1,999/month plan?

Yes. As long as your Pro subscription is active, you get 5 voice agents and 400 minutes every month. There is no separate per-agent fee.

Can I use both inbound and outbound calling?

Yes. The Pro plan includes both. Inbound agents answer customer calls automatically. Outbound agents can make calls for follow-ups, reminders, renewals and re-engagement.

Which Indian languages and Hinglish are supported?

Vani supports Hindi, English, Hinglish, and multilingual conversations. Agents handle mid-call language switching naturally. Voices are optimised for Indian accents and conversational patterns across 12+ languages.

Can the AI transfer a call to a human when needed?

Yes. When a customer asks to speak with a person or your configured escalation conditions are met, the AI transfers the call to your team member instantly. You define the rules — by keyword, intent, or time of day.

Which CRM integrations are included, and are API/webhooks available?

CRM integrations are included in the Pro plan. You also get REST API access and webhooks to build custom workflows and connect tools like Google Sheets, WhatsApp, or booking systems. Start without a CRM — connect your tools later when you need to.

What happens to our call recordings, transcripts, and customer data if we cancel?

You can export all recordings, transcripts and customer data at any time during your subscription. After cancellation, your data is retained for 90 days so you have time to download everything. After that, it is permanently deleted from our servers. You own your data.

How do I control costs and avoid unexpected bills?

You can set monthly minute limits directly from the dashboard. When your limit is reached, the system alerts you and stops taking new calls, so you never get an unexpected bill. You can also track real-time usage and adjust limits at any time.

What happens if the AI cannot answer a question?

If the AI does not have enough information to answer, it tells the caller honestly and offers to transfer to a team member or take a message with a callback request. It never makes up answers or leaves callers stuck.

Is this reliable enough to replace my receptionist?

Vani runs on enterprise-grade cloud infrastructure with redundancy built in. Your AI receptionist is available 24/7 with no downtime for breaks, holidays or sick days. For businesses that need SLA guarantees and dedicated uptime commitments, the Enterprise plan includes formal SLAs.

Do I need a developer or technical team to set this up?

No. Vani is a no-code platform. You add your business information, configure voice and language preferences, and go live — all from the dashboard. Most businesses are live within days, not months.